Frequently asked questions
The things solar installers usually ask before they start. Don't see yours? Ask us directly.
Questions and answers
Do I have to install or host anything?
No. SolarERP is a fully hosted service — we run it, update it and back it up. Your team just opens a browser and logs in. There is no server for you to set up or maintain.
Can I get my data out if I leave?
Yes. Your data is yours, and you can export your full database at any time. We aim to earn your renewal with good service, not by holding your data hostage.
How long does onboarding take?
Days, not months. We set up your pipeline stages, products and tariff figures, import your existing spreadsheets, and train your team. The exact timeline depends on how much history you bring across.
How many users are included?
Starter includes up to 5 users and Business up to 20. Need more seats? Just tell us your team size and we'll quote it.
Can you build a custom module for our workflow?
Yes. When the standard product doesn't cover something specific to your business, we scope and quote a bespoke module per project, then build and host it alongside your plan. Tell us what you need.
What support do I get?
Starter comes with email support; Business adds priority support and guided onboarding. Custom-module projects include direct contact with the people who built them.
Is it really Odoo underneath?
Yes. SolarERP is built on Odoo, the platform millions of companies run on, tailored to solar installers. That means purchasing, accounting and HR are there to grow into when you're ready — no migration, no new vendor.